Vetted by Hotelminder advisors

Guest experience layer

GuestJoy Concierge Expander for SiteMinder

Turns SiteMinder GuestJoy into a bilingual concierge across WhatsApp and email, with hand-authored templates for boutique hotels.

€49/mo, per property

Speak with an advisor

First month included with the onboarding pilot pack. No card at checkout — every plan starts with a scoping call.

GuestJoy Concierge Expander for SiteMinder

Why this module makes the shortlist

GuestJoy Concierge Expander sits on top of your existing SiteMinder GuestJoy subscription. Reservations and guest profiles remain the source of truth inside GuestJoy — the Expander plugs in through the official SiteMinder API and mirrors each guest thread onto WhatsApp Business Cloud, on Meta's official channel, alongside a warmer email track. What sets it apart from the generic messaging add-ons is the template library: instead of the sterile 'Dear valued guest' phrasing you find in enterprise tooling, the Expander ships with 62 message templates hand-authored by the Hotelminder advisory team after two months of pre-arrival conversations at four boutique hotels in Barcelona and Berlin. Templates cover early check-in, late arrival, pet fees, dietary preferences, room switch by preference, honeymoon touches, and the frequently forgotten day-before-departure practical note (breakfast timing, taxi window, checkout process). Bilingual in the languages that matter for European boutique hotels: English, French, Spanish, Italian, German and Dutch. The Expander does not replace GuestJoy — guest data, consent, and unsubscribes stay inside SiteMinder GuestJoy. All incoming replies write back to the same guest profile in real time.

Boutique fit

  • 62 hand-authored templates from real boutique pre-arrival flows
  • WhatsApp Business Cloud + warmer email — mirrored to GuestJoy profiles
  • EN, FR, ES, IT, DE, NL out of the box
SiteMinder tiers supported

SiteMinder + SiteMinder GuestJoy.

Vetted on

4 boutique hotels, 26-52 rooms, Barcelona / Berlin.

Integration timeline

Scoping call → 5 working days to first automated pre-arrival flow.

From scoping to live

How this module enters your SiteMinder stack

No self-serve installer, no unattended API handshake. Every module in the shortlist goes through an advisor-led scoping call.

01

Scoping call

30 minutes with a Hotelminder advisor. We check the SiteMinder tier you subscribe to, the fiscal jurisdiction, the room count and the operational pain the module needs to solve.

02

Pilot pack quote

Within one working day you receive a written pilot-pack quote: the module, the onboarding work, and the first-month-included pricing for your property.

03

Advisor-led install

A Hotelminder advisor pastes the SiteMinder API key from your SiteMinder account and runs the handshake. You are on a screen-share for the ten minutes it takes.

04

Two-week review

Two weeks after the module goes live the advisor calls back with a first-fortnight report and a clear recommendation: keep, tune, or refund.

Priced against a boutique reality

A single price, per property, per month, in EUR. First month included with onboarding on every plan.

Standalone price: €49/mo per property.

Included in Group plan (up to three modules): yes.

Included in Portfolio plan (up to five modules across 2–5 properties): yes.

Right of withdrawal: 14 days from the first invoice, per French Code de la consommation art. L221-18. See Refund Policy.

Related shortlist entries

Other modules from the Guest experience layer category boutique hotels tend to combine with this one.